To make it easier for potential customers to enter into correspondence with you, a section with frequently asked questions on Instagram, which are offered to the user at the start of the dialogue. The function allows the user to receive a prompt auto-answer to his question, and for you – to save time on processing messages.
In Guestpostlistly, this tool is called “Introductory Messages” and in addition to the standard functionality that is available in the Instagram application, Guestpostlistly also provides statistics on each issue. This allows you to analyze the choice of users or quickly change / correct questions.
What are introductory messages
Introductory messages are a list of frequently asked questions, when clicking on which, the user gets an immediate answer. You write the questions and answers yourself. This feature is only available for business accounts . Questions are offered only at the start of a new dialogue. A user with whom there has already been a correspondence in Direct will not be shown any questions.
The convenience of introductory messages is that the user does not need to wait for an answer to his question, and for the account owner, it saves time, since the process of answering questions of the same type is automated.
Who needs introductory messages: examples
The function is relevant for companies and bloggers. For example, a store using introductory messages can increase the number of sales , because a potential customer does not need to wait for an answer to the question “What is your address?” or “What are the opening hours for the store?” He gets an answer immediately and is ready to come shopping.
Or, for example, in the store there is a special offer for the 3rd item as a gift when you buy 2 items from a new collection. You add this news to introductory messages. The client might not even know about the promotion and went to ask another question, but after seeing the information, he may decide to buy. Thus, with the help of introductory messages, you can not only reduce the workload of managers (operators), but also be used for marketing purposes.
If you run contests with a subsequent prize draw, use introductory messages to automate the processing of questions in Direct on this topic. And after the competition, replace the questions covering the information on the results. For instance:
- Who won the draw?
- How was the winner determined?
- Where can I find a summary record?
- Will there be more contests soon?
For bloggers, you can use introductory monetization questions. For instance:
- How much does an ad in a post cost?
- How much does advertising cost in stories?
- Where can I see the statistics?
- Do you work on a barter basis?
How to customize introductory messages in Guestpostlistly
After activation, specify up to 4 questions (this limitation is related to the Instagram policy). The maximum length of questions is 80 characters. Next, write down the answers to the questions. It will be sent automatically. The maximum response length is 500 characters.
Introductory messages can be edited, deleted and reordered (to do this, use the “up” – “down” arrows).